So, how do you go about creating a culture of more effective internal communication? Here are six best practices we’ve seen from partnering with organizations in almost every industry:
1. 放弃电子邮件的项目管理或协作平台
办公室职员的平均收入约为 每天121封邮件. If email is your primary way of sharing important information or collaborating with your team, 信息很可能从裂缝中漏了出来.
电子邮件有它的好处,但内部沟通不是其中之一. 如果你想改善沟通和协作,考虑a 项目管理或协作工具 用于团队之间的相互沟通.
2. 为重要的概念、价值观或计划设计视觉效果
65%的员工是视觉学习者根据社会科学研究网络. 如果这是真的, 然后交流重要的概念, 比如你的组织价值观或重要的年度计划, 通过视觉传达可能会更有效地“坚持”下去.
而不是把你的价值观或年度目标罗列出来, find a designer to help you convey that information in an easy-to-digest manner. 它可能会比文字留下更持久的印象.
3. 别忘了包括他们的好处
你的员工不读你的备忘录吗? 他们是否忘记了你在上一封公司邮件中传达的信息? 他们没有改变你想要改进的行为或实践吗? 这可能是因为他们不明白这将如何帮助他们.
Whenever you’re communicating a critical policy or initiative that requires buy-in from employees, 你不能忘记包括对他们有什么好处. 它将如何使他们的生活更美好? 它将如何帮助他们在工作中更有效? 这些都是与员工沟通时要考虑的重要问题.
4. 找到一个适合你的团队的系统,但不要害怕调整它
There’s no “one size fits all” communication process that works for every organization. 事实上, different teams within an organization might use different processes to communicate effectively.
Finding a system that works for your team is an essential principle for your managers and team leaders to understand. 同时,总是这样 鼓励他们 调整或放弃一个系统,如果它开始伤害大于帮助. 例如, your team might need to conduct a daily 10-minute stand-up meeting while working on an important project. 但是,不要仅仅为了主持会议而主持每天的站立会议. Instead, focus on sending the right information to the right people at the right time.
5. 在会议前设定期望
我们都有过这样的经历:会议很容易变成一封电子邮件. It’s one or two important nuggets, and then it devolves into tangents and side conversations. This happens most often when we don’t set expectations prior to getting together. Though it’s important for your employees to connect even on a personal level—especially when working remotely—it’s also important that they walk away from a meeting feeling that their time was well spent and that they have the information they need to do their jobs well.
试着在安排每次会议的时候心里都有一个议程. 让每个人都知道你要报道什么, 要求他们准备好最新情况和问题, 尽量减少切线. 让一个人主持会议是有帮助的, so that they can monitor the flow of the conversation and ensure that all topics are covered appropriately.
6. Make Sure Employees Know They Can Come to You with Questions, Ideas, or Concerns
“开放政策”并不局限于物理空间. By opening the lines of communication and making sure employees know they can come to their manager or supervisor with questions or concerns, 你的团队成员会感到受欢迎而不是害怕. 无论你是大公司还是初创公司, 这种内部沟通练习可以弥合分歧,帮助建立接受能力, 诚实的员工关系.